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To learn more about the difference between a security freeze and a credit report lock, click here. To place, temporarily lift or permanently remove a security freeze on your Experian or TransUnion credit reports, please contact them directly. After we receive the request and verify your identity, you will receive confirmation. At Equifax, you can manage your freeze online with your username and password after creating a myEquifax account. Read more about acceptable documents here. Before applying for credit, you will need to lift your security freeze so that potential creditors can access your Equifax credit report. If you are requesting to temporarily lift or permanently remove a security freeze via mail, you'll need to provide documents to validate your identity and address. Please download this form for instructions and mailing address. Learn whether you can enroll in Equifax Lock & Alert if you have security freezes on your credit reports from the other two nationwide credit bureaus. You'll also have the option to receive a one-time PIN by text message or answer questions based on information in your Equifax credit report for identity verification. You'll be required to give certain information to verify your identity.
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You can check the status of your security freeze through your myEquifax account as well. There is a cost of 10 per bureau to do this, except for Equifax which is offering it for free for a while. Once that end date passes, your credit is back on permanent freeze until you want to unlock it again.
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If you want to convert your security freeze to a lock, you'll need to permanently remove the freeze. Call Equifax at (888) 298-0045 between 9 a.m. Log in to your account with each credit bureau online to unfreeze your credit reports quickly. Online: Create an account on, hover over Protection, then select Security freeze under Identity Theft Support. Experian offers three ways to freeze and unfreeze your creditmail, online, and over the phone. You can have a security freeze on your Equifax credit report or a lock, but not both. How to Unfreeze Your Credit With Equifax, Experian and TransUnion. How to Quickly Unfreeze Credit with Experian.